We’ve all been there before: an issue comes up, and of course, you simply can’t get a hold of the IT guy. You’re then stuck waiting for hours — or worse, days — for someone to call you back and get around to help you find a solution. The truth is, you simply deserve better.

At Centralized Solutions we offer high-quality remote support and network monitoring services for your business. You can choose to sign up for support during normal business hours, after-hours or complete 24×7 coverage.

Our L2 – L3 Help Desk Support offering includes hardware and network troubleshooting, Microsoft Office and leading third-party applications, email, user administration and account set up, virus and malware infections, desktop performance problems, printer installation and support and more.

Our Level 2 support – generally handles configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services).

Our Level 3 support Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides the ability to deploy solutions to new problems, our Level 3 expertise can solve the most difficult issues.